Shipping policy

At Arpex Eyewear, we offer an exclusive collection of premium eyewear products, carefully selected, imported with attention to detail, and shipped by our trusted international suppliers located in the United States, Europe, and Asia directly to the address provided during checkout.

Delivery Time

Delivery times may vary depending on the selected product and shipping destination. Based on the experience of our customers, the estimated delivery time is between 5 to 12 business days after the order has been shipped.

Please note that delivery times may occasionally be affected by logistical issues, losses, strikes, customs procedures, or other atypical situations beyond our control. In such cases, we guarantee delivery within up to 60 business days or a full refund if this timeframe is exceeded — even if the product is eventually delivered afterward, with no need for return.

Shipping Process

Our shipping process is designed to ensure efficiency and transparency throughout your purchase experience. Please note the following steps:

  • Payment Confirmation: After the purchase is completed, payment confirmation may take between 1 to 3 business days.

  • Logistics Processing: Orders are shipped directly from our international suppliers within up to 3 business days after the purchase is completed.

  • Order Tracking: You will receive your tracking code by email as soon as your order has been shipped.

All timeframes mentioned are expressed in business days, meaning Saturdays, Sundays, and public holidays are not included in the delivery estimate.

Order Tracking

All orders include a tracking code so you can follow the progress of your shipment. You may track your order through the following link:

https://arpexeyewear.com/tracking

Questions & Support

If you have any questions regarding your order or would like additional information about the shipping process, please contact us by email or through Instagram Direct Message, providing your order number. Our team will be happy to assist you and provide any necessary support.

Customs Clearance

Please note that imported products may be subject to customs clearance procedures and import duties, depending on your country’s regulations. This process is generally quick but may take up to 40 business days in some cases.

worldwide shipping

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customer support

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secure payment

your payment is safe, secure, and fully encrypted.

30-day returns

not what you expected? send it back or exchange within 30 days.