Returns & Refund Policy

Not satisfied? We’ll make it right.

At Arpex Eyewear, we want every customer to be completely satisfied with their purchase. Our goal is for your products to arrive and exceed your expectations, making you feel confident choosing our brand again.

If for any reason you are not satisfied with your order, we will do our best to resolve the issue following the guidelines below regarding returns and refunds.

---

Returns & Right of Withdrawal

In the case of a return due to change of mind, where the product is in perfect condition but does not meet the customer’s expectations, the customer has 7 (seven) calendar days from the date of delivery to request a return by contacting help@arpex-eyewear.com.

Please note: products purchased during promotional campaigns, special offers, discounts, or sales are not eligible for returns or refunds, except in cases of manufacturing defects or shipping errors on our part.

Products purchased together, even if shipped in separate packages, must be returned together. In this case, the customer must wait until all products have been delivered before initiating the return process. The 7-day return period begins upon receipt of the final package.

---

How to Request a Return or Exchange

1. Contact our customer support team via email at help@arpex-eyewear.com to request a return or exchange.

2. Ship the product, with shipping costs covered by the customer, to the return address provided by our support team.

3. The product must be returned in its original packaging, without signs of use, without tampering with any seals (if applicable), and with all included accessories.

Once the returned product is received and inspected, you may choose between the following options:

4.1 Store Credit

Receive store credit equivalent to the full amount paid, valid for 6 months and usable immediately or at a later date. Store credit will be issued within 3 business days after the returned product is received and approved.

4.2 Refund

Receive a refund for the product value using the same payment method used for the purchase. Refunds will be processed within 15 business days after the returned product is received and approved.

---

Order Cancellation

Cancellation requests must be sent exclusively via email to help@arpex-eyewear.com and will be reviewed by our team.

Orders may only be canceled if the package has not yet been handed over to the shipping carrier. Once the package has been transferred to the carrier, cancellation is no longer possible.

Please note that the absence of a tracking number does not necessarily mean the order has not been shipped. There may be a delay between the moment the carrier receives the package and the tracking information being updated in our system.

If cancellation is no longer possible, the customer may proceed with a return according to the policy described above.

---

Exchanges

Arpex Eyewear is not obligated to replace products whose defects were caused by improper use, nor to respond to requests made outside the deadlines established in this policy.

We provide detailed product measurements and specifications to help customers make informed purchasing decisions and avoid sizing or fit issues.

---

Other Situations

All situations described above, as well as any other identifiable issues, must be reported to our support team via email.

Products returned without prior communication, outside the allowed timeframe, or missing accessories may be returned to the customer without prior notice.

In addition to the situations listed above, customers should refuse delivery if any of the following conditions are identified upon arrival:

• Opened or damaged packaging;

• Damaged product;

• Product different from what was ordered;

• Missing accessories.

If the product is still accepted under these conditions, the customer must contact our support team within 72 hours of delivery.

We hope this policy has answered your questions and provided clarity regarding our return and refund procedures.